Healthcare IT is increasingly complex because of the policy and regulation uncertainties that dominate industry strategic planning. Savvy CIOs have always understood that innovation arises from ambiguity, however, this is truer today than in the past.

Each project is no longer binary outcome driven, that is, success or failure as the arbitrator. Today’s CIOs must understand there are multiple acceptable outcomes to any activity in healthcare technology. Planning for differential outcomes at the beginning enables adjustments to cope with strategic uncertainty during the project. This is not to embrace vagueness of goals. It means that there must be options built into every project.

Robert Booz
Healthcare IT Faculty, Healthcare Management & Insurance Studies
Robert H. Booz is a healthcare professional with extensive experience in policy analysis, business operations, and technology enablement. Author of over 125 research articles and having conducted over 2,000 client one-on-one inquiries, his strengths are analyzing the current challenges, emerging trends, and future opportunities of healthcare and the vendors that support them. He has been teaching at UConn for more than 15 years. View Posts