Help Desk Support Technician
Computer Technical Support Consultant 2 (UCP VII)
Department of Information Technology Services.
School of Business, Storrs

The UConn School of Business is seeking a full time Help Desk Support Coordinator (Computer Technical Support Consultant 2, UCP VII) to work with the school’s Operations and Technology department. 

Responsibilities include: The incumbent will support all aspects of the SB Technical Services Help Desk; manage student technicians; receive, track, resolve and report on all requests for supportive actions conducted through the Help Desk.  Requests may typically include: desktop and mobile computing (hardware & software), telephony, A/V, teleconferencing, data backup, network access, academic classroom devices and building services.  He/She will also manage reporting of help tickets, problems, and other events.

Minimum Qualifications: Bachelor’s degree or equivalent combination of education or training and three years of related experience; Excellent interpersonal, organizational and customer service skills; Excellent written and verbal communications skills with the ability to explain technical concepts to non-technical audiences; Ability to learn a broad range of general technical concepts, analyze problems and devise appropriate solutions. Target salary is in the 50’s.

Candidates should send letter of application, resume, and the names and contact information of three references electronically to: HelpDeskManager@business.uconn.edu You may also mailed the required documents to Michael Vertefeuille, Executive Director of Operations and Technology, University of Connecticut, School of Business, 2100 Hillside Road, Unit 1041, Storrs, CT  06269-1041.  Screening of applicants will begin immediately and continue until the position is filled.  Applications from under-represented groups, including minorities and people with disabilities are encouraged.  No phone calls please.